The SR Service runs as an HTTP server and relies on an incoming socket connection to correctly identify the agent's windows session. When a proxy is used it may interfere with the SR Service operation.The parameters used to configure the SRS Proxy are available in Advanced configuration for the Screen Recording Service.Proxy support for outbound connections from SRS can be enabled either with or without authentication support.Open the web browser and navigate to if the SR Service is deployed with HTTPS enabled or if the SR Service is running as HTTP.Run the following command line wmic datafile where name='C:\GenesysServiceHandler.exe.When required use one of the following options to query the Screen Recording Service (SR Service) version:.For more information, see Creating Self-Signed Certificates. The recommended installation procedure will install the Screen Recording Service's self-signed PFX certificates to the root certificates store.Verify the client machine is synchronized to the same time as the machine on which Media Control Platform (MCP) is installed.Īfter verifying that your system meets the basic prerequisites, you should consider the following:.If you do not enable Windows Aero, the Screen Recording Service may fail to capture the Bria 4 application. If you are running Bria 4 on Windows 7, you must enable Windows Aero.When the Interaction Recording Web Services server (or Web Services if you are using version 8.5.210.02 or earlier) is deployed with a self-signed certificate, you must import the certificate to Trusted Root Certification Authorities for the current user (for example, My User account) and local agent's workstation (for example, Compute Account), from the Certificates Microsoft Management Console (MMC) snap-in.A minimum of 5 GB of available space (in total) for the SR Service installation and working space.2 GB RAM (800 MB available for the SR Service).Verify that the client machine meets the following minimum specifications:.Import the G2-to-G1 cross certificate into the SYSTEM (Local Machine) Root CA certificate store.Include the G2-to-G1 cross certificate in the server side certificate (concatenated with the server certificate).
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